Tiana Kraus-Kozioł is the Director of Academic and Strategic Effectiveness for Palo Alto University’s  Institutional Effectiveness and Assessment Department. Tiana has extensive higher education administration and operations experience in several large and small SF Bay Area higher education institutions. They have a Master’s degree in Public Administration (MPA) with an emphasis in Public Management and Policy Analysis; MA in Transformative Studies; and a BS in Community and Regional Development with a specialization in Organization and Management.